true
20/11/18
Midday
21/11/18
Midday
true
1000

Low Price Finder

Drop off at Different Location

Drop off at Same Location
 
 
 
search

* Required

 
 
RentalCarFAQDetails
/car-hire-faq
rentalCarsFaqs
3

Back

FAQ

Can I hire a car without a Costco Travel Account?

No. You will need to sign up for a Costco Travel account to hire a car.

Why do I have to provide my Costco membership number?

The car hire programme is offered as another service to your Costco membership. Our goal is to offer outstanding car hire value which is only available to Costco members. Just like in a Costco warehouse, we offer brand names you recognise and trust.

Can I use the same account that I use when shopping on Costco.co.uk?

Your Costco Travel account is different and requires a separate registration. After you have registered, you can log in to your profile at any time to view or print your car hire reservations.

How do I know if my Costco member discount is included and if I am receiving the best rate possible?

All prices will reflect applicable Costco member discounts and applicable coupons, plus any taxes and fees. Our Low Price Finder will automatically calculate the best applicable coupon combinable with the Costco member discount, based on the length of hire, car type, location, reservation and travel dates.

How do I amend my car hire reservation?

Amendments cannot be made to bookings once they are confirmed. We suggest you create a new booking with the amendments you require and cancel the old booking. To cancel your current booking please see the below FAQs.

How do I cancel my pay later car hire reservation?

To cancel your pay later reservation online: 1.Log in to your Costco Travel account in top menu bar. 2.Select the Current booking you wish to cancel. 3.Near the top click on "Cancel". 4.Click yes, when the pop-up message asks to confirm cancellation. 5.Confirmation of your cancellation will be emailed to you. There is no charge for cancelling your pay later car hire reservation.

How do I cancel my prepaid car hire reservation?

To cancel your prepaid reservation please call 0800 0147 386. Please check the below FAQ regarding penalties for prepaid cancellations.

Are there penalties if I cancel my prepaid car hire reservation?

For Alamo and Enterprise reservations if you cancel within 3 days of the reservation pickup date and time, you will incur a £40 fee. If you do not cancel the reservation prior to pickup and if you do not utilise the reservation, or if you fail to comply with the pickup terms and conditions as described, you will incur a £125 fee.

For Hertz reservations if you cancel within 2 days of the reservation pickup date and time, you will incur a £30 fee. If you do not cancel the reservation prior to pickup and if you do not utilise the reservation, or if you fail to comply with the pickup terms and conditions as described, you will incur a £70 fee.

Confirmation of your cancellation will be emailed to you. Charges, minus the cancellation fee, will be refunded to the credit card or debit card used to make the reservation.

I have cancelled my prepaid booking, when will I be refunded?

Once your cancellation has been confirmed your refund will be processed within 10 working days. This may vary depending on your bank.

What is the debit card policy for payment?

Renters who wish to use a debit card may be subject to additional checks by the car hire company. The car hire company reserve the right to request additional ID or conduct further ID checks. These may include ID checks with external partners who may check supplied details against databases to which they have access. This is not applicable when paying with a credit card.

Why can I not find some cities/destinations on Costco Car Hire?

Costco Car Hire is constantly evolving, whilst we may have a limited offering at the time of your search please check back in with us at a later date for updated cities/destinations.

Why do I get this error message? "For the time and/or date searched, all locations are either closed or all cars are sold out."

You have most likely entered in a time that is too early or late for that location. Some city locations and smaller airports are not open 24 hours.

I am looking for a people carrier or an SUV and it is not listed, what are my options?

The location might be sold out or not carry that type of vehicle. You can try different times/dates or another location. Some vehicles must be booked directly with the car hire company, please call 0800 0147 386

If there is a specific colour/make/model of car I want, can I request it?

The colours, makes and models shown on Costco Car Hire are a guide only. There are no guarantees that you will get this exact car at pick up.

What credit card is required at time of pickup?

A major credit card must be presented at time of pickup in the renter's name. Occasionally during pickup, monetary holds are placed on credit cards for car hires above a certain price. For specific types of cards accepted and inquiries regarding hold amounts, it is suggested that you contact the car company location directly. (The phone number is listed on your invoice.)

Does the lead renter have to be a Costco member?

Yes, at the time of car pick up the car hire agent may ask to see the lead renter's Costco membership card.

Can I reserve a car for a friend or family member?

Yes, if the primary driver has a valid membership card to show at time of pickup. (Note: The primary driver is not required to be the member who logged in and reserved online, but they must have their own membership card to present at time of pickup.)

Do I receive emails from Costco Car Hire after I have reserved a car?

Yes. Immediately after the car is reserved, a confirmation email is sent to the email address provided during the booking process. In addition, a final confirmation is sent four days prior to pick up. If no email is found in your inbox, check the junk or spam folder for a message from customercare@costcotravel.com.

Can I view my reservation on the car hire company's website?

Yes. After making the reservation, you will receive an email with the car hire company confirmation number on. This confirmation number can be used on the car hire company's website to review your reservation.

Are car hire prices based off of a 24-hour rental period?

No. Rates fluctuate based on demand, availability and marketplace forces. There is no exact method to determining a rate. However, rates generally revolve around daily (up to four days, Monday through Wednesday); weekend (up to four days, Thursday through Sunday); weekly (five to 20+ days); and monthly rates (28 days or more). To find the best rate, you should select based on travel needs, and then adjust different pick up/drop-off days and times accordingly. Please note: Any change to pick up/drop-off time or date could increase the cost of the hire.

Can prices be lower for a higher car category (e.g.: full-size versus intermediate)?

Just as there is no set method in determining a rate due to demand, availability and marketplace forces, the same applies to car categories. A certain location may have less inventory of an intermediate car due to demand, thus making a standard more reasonably priced.

I have entered my age on Costco Car Hire, but the website shows an error message and will not allow me to see rates. How do I confirm a reservation with the Costco member discount?

Drivers younger than 30 and older than 70 may incur a fee when reserving a vehicle. The fee varies by company and location, and Costco Car Hire does not have the ability to determine the underage driver fee for each location. Car categories may also be limited for drivers younger than 30. Please call 0800 0147 386 to book directly with the car hire company.

Does my car hire include unlimited miles?

Many locations provide unlimited mileage; however, it depends on the specific location and car hire company. To view mileage or geographic restrictions, please refer to the 'Geographic Restrictions/Mileage Rule' bullet to the right of the selected car on the car hire grid.

What types of car hire are not supported through the Costco Car Hire website?

For all car hire companies, Costco Car Hire does not support picking up at a neighborhood location and dropping off at a different neighborhood location. Alamo and Enterprise support one-way rentals as long as the pick-up and drop-off locations are within the same country. Hertz supports one-way rentals that are intercountry.

Are there extra fees for one-way car hires?

There are drop fees or a higher rates for one-way car hires. These rates are included in the price shown on the search matrix and a breakdown of these rates are shown on the overview page when making a reservation.

Can I hire a car for longer than 30 days?

Yes, you can hire a car for longer than 30 days. For car hires longer than 30 days you may be asked to return to a brand location to renew your car hire agreement during this time.

Can my car hire price change once it is reserved?

For pre-paid bookings your rate including taxes will not change once payment is taken. For pay later bookings, base rates do not change, but taxes are subject to change. Any tax fluctuations are outside the control of Costco Car Hire.

Is there a drop-off grace period?

Yes, as determined by the car hire company. Please check directly with the location to know all hire parameters.

What is Collision Damage Waiver?

Collision Damage Waiver reduces the liability you are responsible for in the event of damage to the vehicle. An excess amount is applicable, to find out the specific excess amount for your rental please check the rental terms and conditions or call the location directly. The number for the rental location is on your confirmation email. 

To check what is included and excluded as part of your Collision Damage Waiver please check your rental terms and conditions. 

If you wish to reduce your excess amount this can be done by purchasing additional coverage from Alamo, Enterprise or Hertz. This can be added at the counter when collecting your rental. 

Can insurance be added to the car hire?

Optional insurance through the car hire company is available. For more information, you must contact the car hire company directly.

Can I add my Alamo, Enterprise or Hertz loyalty number to my car hire reservation?

You can add your Alamo and Enterprise loyalty number to the booking at the counter when you pick up your hire car. Unfortunately, at this time you cannot add your Hertz loyalty number.

How can I speak to a Costco Car Hire representative?

Costco Car Hire experts are available to assist you Monday through Friday 09:00 - 20:00, Saturday 09:00 - 15:00 and Sunday 11:00 - 15:00. To contact Costco Car Hire please call 0800 0147 386.