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Terms and Conditions

General Terms and Conditions

Only Costco Wholesale Members and Costco Online Subscribers may purchase travel services on this website. Costco Wholesale’s general website Conditions of Use and Privacy Policy apply to CostcoTravel.co.uk.
You may review them at:
Privacy Policy

Travel Requirements

For U.K. citizens, government-issued photo ID is required for all travel, both domestic and international. There may be additional requirements for international travel, such as inoculations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. For the most current information on passport and entry requirements, please visit www.gov.uk. If you are not a U.K. citizen, you should contact the consulate of the country you are visiting to inquire about visa requirements.

Travel Health Information

For the most current worldwide health information, consult your family physician or the official UK website for the protection of the health of British travelers, http://travelhealthpro.org.uk/. You'll find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad, and more.

Forms of Payment

Costco accepts all major debit and credit cards including American Express, Visa, MasterCard and Maestro. Please note, when using an airline credit card to make payment, airline benefits (i.e., waived baggage fees, mileage points, etc.) may not apply. The car hire company may require the imprint of a valid card as security to cover incidental charges.
Executive Member benefit, if applicable, is valid for Primary Cardholder only. 
Travel purchases are not included in the Executive Membership annual 2% Reward.

Listing Errors

While we endeavor to make our listings as clear and accurate as possible, Costco Travel disclaims liability for any inaccuracies or typographical errors. If you have any questions about a listing, you should call our member service number at 0800 0147 386 prior to completing your booking.

Age Requirements

Cars are available to hire online for individuals 30 years or older (exceptions apply) holding a valid driver's license. Individuals under 30 may see limited search results and should call the call centre to book for hires which are not showing on the website. A surcharge may be added for drivers less than 30 years of age and is controlled by each location.

Insurance

Auto insurance is the responsibility of the registered driver.

License and Credit Card

For car hires all drivers will need a valid driver's license, and may be required to provide a DVLA check code. Depending on the location of the rental, some companies require an International Driving Permit in addition to the driver's license. The UK government website provides some useful information in this regard - http://www.gov.uk/driving-abroad. The car rental company requires the imprint of a valid credit card in the renter's name as security to cover incidentals. Auto insurance is the responsibility of the registered driver.

Prices

When you book a hire car, Costco will quote you the total price for the term you specified. All prices are valid for the type of vehicle and hire period indicated in the booking confirmation, are valid for new bookings only and are available to Costco members residing in the United Kingdom. Unless indicated, prices do not include gratuities, fuel, optional insurance, underage/additional driver charges, upgrades, car rental drop or late return charges, optional equipment such as infant seats or navigation devices, or any other features not listed except where otherwise noted.

Deposit and Prepayment

Car Hire prepaid reservations must be paid in full at the time of booking with any remaining balance to be settled at the end of the hire period.
Car Hire pay later bookings will be paid directly to the car hire location at the time the vehicle is returned. Any additional purchase items, such as additional mileage or time other than what was in the agreed upon booking contract, must be settled at this time.

Revisions and Cancellations

All car hires are subject to the rules and regulations of the car hire company. In the event you need to change or cancel your reservation, or any information provided as part of the reservation, please call Costco Travel as soon as possible. If you have a pre-paid reservation, cancellation penalties will be assessed according to the car hire company's cancellation policy. If you have a pay later reservation, no penalties will be incurred for cancellations nor will any payment amount be due back.

Car Hire Company Specific Rules

All car hires are subject to the rules and regulations of the car hire company.

Disclaimer of Liabilty

As of the date of this publication, all information is thought to be accurate, available and current. The information, products and services published herein may include inaccuracies or typographical errors. Costco Travel does not guarantee the accuracy of, and disclaims liability for, any inaccuracies, including (but not limited to) the price, information and description of the products and services described herein. The services provided herein are furnished by independent contractors who are not employees of, or joint ventures with, Costco Travel. Costco Travel is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier or any personal injuries, death, property damage or other damages or expenses resulting from causes outside of Costco Travel's control. 
Costco Travel shall not be responsible for travel delays or cancellations or for any illness, death, injury, damage or loss of vacation time arising therefrom. Costco Travel shall not be liable for any injuries, damages or losses caused to any traveler in connection with or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of Costco Travel. Under no circumstances, including but not limited to the negligence of others, shall Costco Travel be liable for any injury or damage to such participants or minor children. Traveler assumes complete and full responsibility for checking and verifying any and all passport, visa, inoculations or other entry requirements of each destination, as well as re-entry into the U.K., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, visit http://www.gov.uk/foreign-travel-advice

Costco Travel is available to Costco members residing in the United Kingdom.